Terms and Conditions

Our terms and conditions do not affect your statutory rights as a consumer.

We are a professional limousine company and not a Taxi service.

These terms have been designed to safeguard our business ethics and to help us maintain an efficient and professional service for our clients.

Some of our services like Proms, Weddings, or special events may require our clients to fill out a bonding contract. Proof of signature and credit card deposit are required as well.

These terms apply whether the contract was made in writing or verbally. Please note that all bookings must be made during an office visit or over the phone. You may only place reservations and communicate with us in English. All contracts between us will be finalized in English.

By making a booking with Toronto Car Service and paying the deposit amount(s); the clients acknowledge and expressly agree to the following policies, terms, and conditions and further expressly authorize Toronto Car Service to charge your credit card in full or part amounts relating to your booking including but not limited to charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not when the cancellation period is reached. All bookings must be secured with a credit card on file.

Note: Due to the length of the stretch limousines, access into some suburban streets, apartment buildings, and RURAL COMMUNITIES may be restricted and pickup/drop-offs at the front door may not be achievable.

We reserve the right not to proceed where proceeding may place the vehicle and/or its patrons in an unsafe situation.

Price:

The Agreed price is the price to be paid for the journey as agreed between Toronto Car Service and you the Customer. Any changes, including additional pick-up or drop-off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. Rates are billed, including, applicable fees and tolls, any current Fuel Surcharge(s).

Chauffeur gratuities (15%) are not included in the price above. Customarily, gratuities are to be offered directly to the chauffeur. When chauffeur gratuities were billed and if you choose to provide an additional cash gratuity, it is at your sole discretion and would be in addition to the 15% you have already paid for.

Payment:
  1. All bookings are confirmed by the payment in advance of a non-refundable deposit. A deposit of 30%-50% of the total price and a signed contract are required to hold the vehicle. Deposits are non-refundable since many of our vehicles are booked a year in advance.
  2. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick-up on the day of hire.

We do not accept cheques, debit cards, credit cards, or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 5% surcharge on the transaction amount.

Cancellation of booking:

Canceling a reservation –

  1. Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are canceled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty percent) of the total agreed price is due and owing. To cancel a reservation please call the office directly.
  2. PLEASE NOTE – if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs. This will be charged to your credit card on file

Cancellation By Us- We reserve the right to cancel the limousine hire contract between us if:

  1. the client doesn’t accept our terms and conditions and/or refuses to make a deposit payment and/or the deposit fail to clear,
  2. we do not operate in your area, or
  3. one or more of the limos you have booked no longer will be able to cover your reservation.

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for the disappointment suffered.

Grace Period:

Toronto Car Service strives always to arrive at all pick-up points in advance of the times agreed. There may, however, cause that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing, and such events outside our control. Reasonably therefore we have built into our schedule a period of up to 15 (fifteen) minutes grace. In any event, a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.

Damages:

Damages, subsequent costs of repairs of such damage are to the limousines hired as used by you the customer, and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the parties is sick or soils in the limousine we will charge $300.00 to make the vehicle good. Where the booking was secured using a credit/charge card, you the customer here agree that the amount will be charged to that card for the damages as they have arisen. In the event that a credit/charge card was not used for securing the booking, we will invoice you directly should the additional payment be not made on the spot.

Additional Charges/Overtime:

Overtime charges begin immediately after the end of the grace period. Under this agreement, the overtime rate per hour or part thereof is $150.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards, or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amounts) will be charged to the credit/debit card with which the booking deposit was paid. Credit card payments) are subject to a 5% (five percent) surcharge on the transaction amount.

Hire type:

We offer a range of hire options, including a pick-up and return service, a one-way service, and continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.

Vehicle supplied:

We will endeavor to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of a similar type and capacity. You will be informed of this.

Airport Drop Offs / Pick-ups:

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times; however, we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Toronto Car Service to notify us, so that we can adjust our schedules and rearrange drivers. We will endeavor to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

Lost Property:

We are not responsible for articles lost, stolen, damaged, or left in our vehicles. You expressly waive any and all notice from Toronto Car Service regarding any lost, stolen, damaged, or belongings left in our vehicles, or the disposal of same. Please check for your belongings before leaving the vehicle.

Breakdown:

In the unlikely event of a breakdown or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavors to provide a backup vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability

TORONTO CAR SERVICE’S SMOKING, DRUG & ALCOHOL POLICY:

WE ARE A NON-SMOKING ORGANISATION, REGULAR ‘STOPS’ WILL BE MADE FOR SMOKERS UPON REQUEST.

As a responsible Operator of Limousine Services, we at Toronto Car Service are committed to ZERO tolerance on Drugs & Alcohol.

Complaints Procedure

In the unlikely event that you have a complaint concerning a reservation through Toronto Car Service, you can

  • E-mail Us info@TorontoCarService.org. We will acknowledge receipt of your email within 3 working days.
  • Call Toronto Car Service Service at this number: 1(855) 552-2773
  • Write to Toronto Car Service. Our service manager at Toronto Car Service will personally deal with your complaint. You will be kept informed during all stages of the complaints procedure.